Customer service is a very essential feature for any successful online betting site to have on their platform. By conducting thorough research on all bookies and online casinos in Nigeria, we reviewed platforms with the best customer service. This article will review the different support channels available on some of the top betting sites and their response time.
Betting Sites with the Fastest Customer Service
There are various customer service channels that most betting sites have available to their players. Some of them include Email,Live chat, Contact form, Social media and Hotlines, and each has a different response time.
Below are some of the top betting sites with the best customer service in Nigeria:
- Great Odds
- Mobile App
- 24/7 Help
- Live Betting
- Mobile App
- Loyalty Club
- Live Streaming
- Top Odds
- Special Offers
- Live Streaming
- Top Odds
- Great Promos
- Live Streaming
- Loyalty Club
- Many Offers
- 24/7 Tech Help
- Live Betting
- Live Streaming
- Mobile App
- Virtual Sports
- 24/7 support
- Lots Of Sports
- Various Promos
- Bet&Collect
- Mobile App
- 24/7 Support
- Many Markets
- Yanga TV
- Great Support
- Live Betting
- Vast Markets
- Bet Live
- 24/7 Assist
- Live Betting
- Strong Odds
- Diverse Sports
- VIP Program
- Help 24/7
- Weekly Perks
- Mobile app
- Live streaming
- Bonus Amount
- Bet Builder
- Total Cash-out
- Service Help
- Great Odds
- Banking Options
- Welcome Bonus
- Fast Withdrawals
- Game Selection
- Bonus Policy
1xBet
1xBet is a very popular betting site in Nigeria, we tested the available customer support channels available on the platform. The betting site has an active customer service with an impressive response rate. Some of the available channels on the platform includes;
- Live chat: 2-5 minutes
- Email: Less than 24 hours
- Social media(facebook, instagram): 2-5 minutes
- Phone- 8:00 to 22:00
You can read up on our 1xBet app review for more information.
Bet9ja
As one of the successful online betting platforms in Nigeria, Bet9ja offers an impressive customer care to its customers. This operator has various channels to attend to players inquiries and complaints and they include:
- Contact form: 48 hours
- Email: 24 hours
- Phone: 8:00 to 21:00
- Social media(facebook, instagram, twitter, telegram): 24 hours
- Live chat: N/A
We provided more information on our detailed Bet9ja app review.
Betking
Another top performing betting site in Nigeria is Betking. The platform has a live chat feature available, and other very responsive customer care channels available on the site. Some of them include;
- Email: 24 hours
- Social media(facebook, instagram, twitter, youtube): 2-5 minutes
- Whatsapp: 2-5 minutes
- Live chat: 2-5 minutes
For more information on this, you can read our Betking app review.
BetWinner
Betwinner betting site is another top betting platform with an impressive customer service channel. The platform has different email addresses to handle different issues ranging from payment issues to general inquiries. The different channels and their response time are as follows:
- Email: 24 hours
- Social media(facebook, instagram, twitter, telegram): 24hours
- Live chat: 1-3 minutes
- Phone: 8:00 to 22:00
- Contact form: 24 hours
There are more information you ca read on our BetWinner app review.
Betway
Betway betting site also offers a number of customer support channels to players on their platform. Our research discovered that the betting site has an impressive response time on these channels. The available channels include:
- Live chat: 2-5 minutes
- Email: 24 hours
- Phone: 8:00 to 22:00
- Social media(facebook, twitter): 24hours
- Whatsapp: 2-5 minutes
Our in depth Betway app review gives more information for you to read.
Betano
After completing our investigation, we found that Betano is also one of the betting sites with the best customer service. Although the platform has a few channels, their response is quite timely and impressive. The list of available channels include:
- Email: 24hours
- Social media(facebook, instagram, twitter, linkedIn, youtube): 24hours
- Live chat: 1-3 minutes
- Phone: 8:00 to 22:00
You can read our Betano app review for more information.
How to Contact Customer Support?
To contact the customer support on 1xBet, login to the bookmakers website and scroll to the end of the page. Then click/tap on the “contacts” and select your preferred channel. For really urgent matters, you are advised to use the live chat or phone channel. However for payment issues it is best to use the email channel so as to keep a record of it. For information on any promotion and codes the best channel is usually the social media handles.
The customer support on Bet9ja can be accessed through the “contact us” section on the footnote of the website. You can also google any information that may not be on the page like the email address. The contact form is usually the best option for important issues that cannot be resolved immediately. For instance submitting any form of request or issues on account verifications. And for the really urgent matter you can reach them through the hotlines between the hours of 8:00 to 22:00.
Players looking to contact the Betking customer support will find it located at the end of the bookmaker’s home page. Simply click/tap on the “contact us” section and choose from the available channels. The bookie has a live chat section at the top of the homepage that is easily accessed after logging in. If you need to speak to a customer service operator and not a bot, you may opt for the hotline channel. You can also send an email for rectification of issues concerning payments.
The customer support channel on the Betwinner platform can be reached through the “contacts” sections on the page. The bookie has different emails for different issues, so players are advised to use the right email address for specific issues. There is also a contact form and live chat available for other inquiries or technical issues.
After logging in to the website, you can locate the customer support at the footer of the page. Open the “contact us” section and choose your preferred channel depending on your issues. The best channels for urgent issues or any technical issue are the live chat or whatsapp channels. The email is the best option to resolve any payment or security related issues.
Betano customer support is accessed through the help center section at the bottom of the home page. You can simply type in your issues, use the live chat or select from other alternative channels available. The email address is more effective for important issues that may require keeping record of correspondence for future use. For information on promotions and other services for new customers, you are advised to use the social media handles.
Comparing the Best Ways to Contact the Bookmakers in Nigeria
| Betting Site | Best Customer Support Channel | Response Time |
|---|---|---|
| 1xbet | Live chat | 2-5 minutes |
| Bet9ja | Phone | 8:00 to 22:00 |
| BetKing | 2-5 minutes | |
| BetWinner | Live chat | 1-3 minutes |
| Betway | 2-5 minutes | |
| Betano | Live chat | 1-3 minutes |
Conclusion
It is common for bettors to run into certain issues while on any betting site. This is the reason any successful betting site must have effective customer care services for its players. For a customer service to be considered effective, it has to be readily available to players and resolve their issues. It also needs to be able to communicate clearly when providing answers or solutions to players. Also such operators should have more than one customer support channel and a fast response time.
We have thoroughly researched each bookie listed on this article, and we rate their customer care services as impressive. Our investigation allows you to make an informed decision on which support channel to use for any issue you encounter.
FAQ
Some of the bookmakers with the best customer support include: 1xbet, Bet9ja, Betking, BetWinner, Betway and Betano.
By visiting the bookmaker page, clicking on the “contact us” section usually at the bottom of the site.
You can reach them through email, phone call or social media handles.
You can contact them on their phone number, social media handles or by filling out a contact form on their page.